Privacy Policy
Last updated: 9 October 2026
Project P with Lolita Reid respects your privacy and is committed to handling your personal information responsibly, transparently and in accordance with applicable data protection law.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with and the rights available to you.
It applies when you visit our website, contact us, subscribe to our communications, download resources, book or participate in our services, attend events or workshops, join our communities, or otherwise interact with Project P.
1. Who Is Responsible for Your Personal Information?
Project P with Lolita Reid is the data controller responsible for the personal information described in this Privacy Policy, except where another organisation acts as an independent controller for its own services.
Business name: Project P with Lolita Reid
Organisation number: 934 412 362
Registered address: Skalpebekken 2, 3050 Mjøndalen, Norway
Email: info@lolitareid.com
Phone: +47 40581644
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Personal Information We May Collect
The information we collect depends on how you interact with Project P.
It may include:
Identity and Contact Information
This may include your:
- name;
- email address;
- telephone number;
- business name;
- job title or professional role; and
- other contact information you choose to provide.
Enquiry and Booking Information
When you contact us or book a service, we may collect:
- information contained in your enquiry;
- booking details;
- appointment information;
- information about your business;
- information about the reason for your enquiry or the support you are looking for; and
- communications between you and Project P.
Client and Coaching Information
If you become a client, we may process information relevant to providing coaching and related services, including:
- business information;
- business goals and challenges;
- coaching notes;
- responses to questionnaires, assessments or forms;
- action plans;
- meeting notes and summaries;
- documents you choose to share with us; and
- communications relating to our work together.
Business coaching conversations can sometimes include personal information because the person running the business and the business itself are often closely connected. We ask clients to avoid providing sensitive personal information that is not necessary for the coaching relationship.
Payment and Transaction Information
When you purchase a service, we may process information relating to your transaction, such as:
the service purchased;
price;
payment status;
transaction date; and
information required for accounting and business records.
Payments may be processed through Stripe or Revolut.
We do not generally receive or store your complete payment card details when payment is processed directly by a payment provider.
Marketing Information
If you subscribe to The Clarity Boost or other Project P communications, we may process:
your name;
email address;
subscription status;
consent information; and
information relating to your interaction with our communications where the relevant technology provides this information.
Website and Technical Information
When you visit our website, certain technical information may be processed automatically. Depending on your browser, device and the technologies operating on the website, this may include:
IP address;
browser and device information;
cookie information;
technical logs; and
information required to operate and secure the website.
Further information about cookies is provided below.
3. How We Collect Personal Information
We may collect personal information:
- directly from you when you contact us;
- when you complete a form;
- when you book an appointment;
- when you purchase or participate in a service;
- during coaching sessions, workshops or programmes;
- when you download a resource;
- when you subscribe to our communications;
- when you participate in a Project P community;
- through our website and its technical systems;
- when you communicate with us by email or social media;
- when you provide a testimonial or recommendation; and
- through service providers we use to operate Project P.
We may also receive information that you have chosen to make publicly available, for example through a LinkedIn recommendation or public social media interaction.
4. Why We Process Personal Information and Our Legal Bases
Under applicable data protection law, we must have a lawful basis for processing personal information.
The appropriate legal basis depends on why the information is being processed.
To Respond to Enquiries and Take Steps Before Providing a Service
We process information you provide when enquiring about or discussing our services so that we can respond, understand your requirements and take steps towards entering into an agreement with you.
The legal basis will normally be taking steps at your request before entering into a contract or, where appropriate, our legitimate interest in responding to business enquiries.
To Provide Coaching and Other Services
We process client information to arrange and provide coaching, programmes, workshops, communities and other services, communicate with clients and administer the client relationship.
The legal basis will normally be the performance of our contract with you or taking steps at your request before entering into a contract.
Where the client is a business rather than the individual concerned, some processing may instead be based on our legitimate interests in delivering and administering the business relationship.
To Process Payments and Maintain Business Records
We process transaction and payment-related information to receive payments, manage accounts and maintain appropriate financial and business records.
The legal bases may include performance of a contract and compliance with legal obligations, including applicable accounting and record-keeping requirements.
To Send Marketing Communications
Where required, we rely on your consent to send newsletters and other direct electronic marketing communications.
You may withdraw your consent or unsubscribe from marketing communications at any time.
To Operate and Protect Our Website and Business
We may process limited technical and administrative information where necessary to operate, maintain and secure our website, systems and business.
The legal basis may be our legitimate interests in operating and protecting Project P, provided those interests are not overridden by your rights and interests.
Where You Give Specific Consent
For some activities, including certain recordings, testimonials, marketing communications or optional technologies, we may ask for your consent.
Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Enquiries, Forms and Bookings
Project P uses HubSpot and Google services to manage enquiries, forms, appointments and aspects of client administration.
The information requested may include your name, email address, telephone number and information you voluntarily provide about yourself or your business.
Business Clarity Conversations may be booked using HubSpot. Other appointments may be scheduled using Google appointment scheduling or related Google services.
Information submitted through these systems is used to respond to your request, manage the appointment and, where appropriate, provide the requested service.
6. Email, Newsletters and Free Resources
Project P uses HubSpot for The Clarity Boost and other marketing communications and Google Workspace/Gmail for ordinary business communications.
When you request a free resource, we may ask for your email address so that we can provide the resource.
Where you are also invited to join our newsletter or receive marketing communications, we will ask for the appropriate agreement or consent.
Receiving marketing communications should be presented separately from receiving a free resource where separate consent is legally required.
You can unsubscribe from marketing emails at any time using the unsubscribe facility provided in the email or by contacting:
info@lolitareid.com
We may retain limited information about an unsubscribe request where necessary to ensure that your marketing preference continues to be respected.
7. Payments
Payments for Project P services may be processed using Stripe or Revolut.
These providers process information necessary to complete the transaction and may act as independent controllers or processors for particular processing activities under their own privacy arrangements.
Project P normally receives transaction information necessary to confirm and administer your purchase rather than your complete payment card details.
We may retain invoices and transaction records for the period required by applicable accounting, tax and other legal obligations.
8. Coaching Notes, Client Documents and Business Records
Project P may store client-related information using Google Workspace services such as Google Drive, Docs and Sheets and may also use Notion for appropriate business and client notes.
We aim to collect and retain only information reasonably necessary for the coaching relationship, business administration and applicable legal obligations.
Please avoid sending highly sensitive personal information unless it is genuinely necessary and we have agreed that it is appropriate to do so.
9. Online Meetings and Recordings
Project P may use Google Meet, Zoom and Restream for online meetings, coaching sessions, workshops, events and broadcasts.
Some sessions or events may be recorded.
Where a meeting involving participants is to be recorded, we will inform participants and obtain consent or otherwise establish an appropriate legal basis where required before recording.
Recordings may include your name, image, voice, contributions and other information you choose to share during the session.
The purpose of a recording, how it will be used and who will have access to it may vary depending on the service or event and will be communicated where appropriate.
We do not treat participation in an ordinary private coaching session as automatic permission to use recordings publicly or for marketing.
10. AI-Assisted Tools
Project P uses artificial intelligence and AI-assisted technology as part of certain administrative and service-delivery processes.
These tools may assist with activities such as:
- preparing meeting notes;
- summarising coaching discussions;
- organising information;
- preparing draft action plans;
- reviewing and structuring client-related information;
- assisting with administrative communications; and
- supporting internal business processes.
Tools used for these purposes may include services provided through Google Gemini, Google NotebookLM, ChatGPT and Sintra.
Where personal information is processed using AI-assisted tools, we aim to limit the information provided to what is reasonably necessary for the relevant purpose.
Where identification is unnecessary, we may remove, reduce or avoid including identifying information.
AI-assisted outputs may be reviewed and used as supporting material. Project P does not rely on AI systems to make solely automated decisions that produce legal or similarly significant effects concerning clients.
We remain responsible for our use of personal information in connection with the services we provide and aim to use AI-assisted technology consistently with applicable data protection requirements.
Clients are encouraged not to provide unnecessary sensitive personal information during coaching or in materials submitted to Project P.
11. Communities and Group Programmes
Project P no longer offers a membership community. This section explains considerations relating to information shared in previous group programmes.
Platform providers used for previous group programmes may have processed account details, profile information, participation and activity according to the functionality of their platforms.
Other members may be able to see information that you choose to make visible or share within a community.
You should therefore avoid posting confidential, sensitive or commercially sensitive information in a group environment unless you are comfortable sharing it with the relevant participants.
Project P cannot control how another participant independently handles information that you voluntarily share with them.
12. Testimonials and Recommendations
Project P may display testimonials, recommendations and client feedback.
This may include recommendations that clients have chosen to publish through LinkedIn or feedback provided directly to Project P.
Where we want to use identifiable client feedback in Project P marketing beyond the context in which it was originally provided, we will obtain appropriate permission where required.
Permission to use a testimonial can be withdrawn for future use by contacting us, subject to any lawful limitations concerning materials already published or distributed.
13. Website Hosting and Cookies
The Project P website is built using WordPress and hosted by SiteGround.
Our website uses cookies and similar technologies for purposes including operating the website and remembering visitors’ privacy choices.
We currently use CookieYes | GDPR Cookie Consent to manage cookie preferences.
Where consent is required for optional cookies or similar technologies, visitors can choose whether to accept them. The cookie consent interface provides options to customise preferences, reject optional cookies or accept them.
Visitors can also access the consent-preferences facility to change their choices later.
Some cookies may be strictly necessary for the website or a service specifically requested by you to function and may not require consent where an applicable legal exception applies.
More detailed and current information about cookies used on the website is available through our cookie consent tool.
14. Search Performance
The Project P website is connected to Google Search Console through the Rank Math SEO plugin.
Google Search Console provides information about how the website appears and performs in Google Search.
Project P does not currently use Google Analytics, Meta/Facebook Pixel or Google AdSense for visitor tracking or advertising analytics.
If we introduce additional analytics, advertising or tracking technologies in the future, we will update our privacy information and cookie controls where required before or when those technologies are introduced.
15. Social Media
Project P maintains a presence on platforms including:
LinkedIn;
Facebook;
Instagram;
YouTube;
TikTok.
When you interact with Project P through a social media platform, both Project P and the platform provider may process information relating to that interaction.
The platform provider’s own processing is governed by its privacy terms and policies.
Information you make publicly available through social media may be visible to Project P and other users of those services.
16. Service Providers and Other Recipients
We use third-party providers to operate Project P and deliver our services.
Depending on how you interact with us, personal information may be processed through providers that support:
- website hosting and website functionality;
CRM and email marketing;
email and productivity services;
forms and appointment scheduling;
video conferencing and online events;
payments;
file and document storage;
community services;
social media;
AI-assisted administrative and productivity services; and
other necessary business technology.
Current providers may include SiteGround, HubSpot, Google, Stripe, Revolut, Zoom, Restream, Notion, OpenAI/ChatGPT, Sintra, LinkedIn, Meta, YouTube and TikTok.
We do not sell your personal information to third parties.
Where a provider processes personal information on our behalf, we seek to use appropriate providers and contractual or other safeguards as required by applicable data protection law.
Some providers may also act as independent data controllers for aspects of their services.
17. International Transfers
Project P is based in Norway, which is part of the European Economic Area for data protection purposes.
Some of the technology providers we use operate internationally. As a result, personal information may in some circumstances be processed or made accessible outside Norway or the EEA.
Where GDPR requirements apply to an international transfer of personal information, we seek to rely on an appropriate transfer mechanism or safeguard as required by law. Depending on the provider and destination, this may include an adequacy decision or approved contractual safeguards.
Individual service providers may also maintain their own international data-transfer arrangements.
18. How Long We Keep Personal Information
We do not intend to keep personal information for longer than necessary for the purpose for which it was collected.
Retention periods vary depending on the information and why we hold it.
For example:
- enquiry information may be retained for a reasonable period to manage enquiries and potential future contact;
- active client information may be retained throughout the coaching or service relationship and for an appropriate period afterwards;
- financial and transaction records will be retained for periods required under applicable accounting and legal obligations;
- marketing information may be retained while you remain subscribed and limited suppression information may be retained after you unsubscribe;
- recordings will be retained only for as long as reasonably necessary for the purpose communicated to participants;
- testimonial permissions may be retained while the testimonial remains in use; and
- technical and security records may be retained for appropriate operational and security periods.
We periodically review information and may delete or anonymise information that is no longer reasonably required, subject to legal, contractual or legitimate business record-keeping requirements.
19. Security
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, unauthorised disclosure, access or misuse.
Measures may include appropriate account security, access controls, secure service providers and limiting access to information according to business need.
No internet-based system can be guaranteed to be completely secure, but we aim to use safeguards proportionate to the nature of the information we process.
20. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- receive information about how your personal data is processed;
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain processing, including processing based on legitimate interests;
- object to direct marketing;
- receive certain personal information in a portable format where the right to data portability applies;
- withdraw consent where processing is based on your consent; and
- have protections concerning certain solely automated decisions.
These rights are not absolute and may depend on the circumstances and legal basis for processing.
To exercise a data protection right, contact:
info@lolitareid.com
We may need to verify your identity before fulfilling a request.
21. Marketing Preferences
You can unsubscribe from Project P marketing communications at any time.
You can normally do this by using the unsubscribe link included in the relevant email or by contacting us at:
info@lolitareid.com
Unsubscribing from marketing does not prevent us from sending communications that are necessary to administer an existing booking, purchase or client relationship.
22. Children
Project P’s business coaching and related services are intended primarily for adults and business owners.
We do not intentionally collect personal information from children through our services where this is not appropriate.
If we become aware that personal information concerning a child has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.
23. Complaints
If you have a concern about how Project P handles your personal information, please contact us first so that we have an opportunity to address it.
You also have the right to complain to the relevant data protection supervisory authority.
As Project P is established in Norway, the Norwegian supervisory authority is Datatilsynet (the Norwegian Data Protection Authority).
Making a complaint to us does not affect your right to contact a supervisory authority.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our services;
- the technology and service providers we use;
- how we process personal information; or
- applicable legal and regulatory requirements.
The current version will be published on our website and identified by its “Last updated” date.
Where a change materially affects how we process personal information, we will provide additional information or obtain consent where required by law.
25. Contact Us
For questions, requests or concerns relating to privacy or personal information, please contact:
Lolita Reid
Skalpebekken 2
3050 Mjøndalen
Norway
Email: info@lolitareid.com
Phone: +47 40581644